Check ups and everyday health support

When you need fast advice and potential treatment, visiting your own doctor can be a challenge. Having access to a private GP saves you time and ensures that you have access to a GP when you need one. 

Face-to-face private GP appointments with HCA Healthcare UK

Access face to face, telephone and telemedicine appointments with HCA Healthcare UK. The clinics are open from 8:00 - 17:30* but virtual appointments can be accessed within the below time slots. 

Monday - Friday: 07:30 - 21:00, Saturday and Sunday: 09:00 - 17:00

*closed on bank holidays. 

To book:

• call 0345 437 0691** (option 1)
• email: appointments@hcaprimarycare.co.uk
• or visit the HCA Patient Portal

**for any new registrant (employee or family member) you must call to confirm details before accessing the benefit. 

Babylon, powered by eMED, provides unlimited access to GPs, physiotherapists, nurses, mental health practitioners and pharmacists via video or audio consultations. The service is 24/7 and can refer into our private medical with AXA Health if further support is required.

To book:

• Download the Babylon Health App from the Apple & Android Store. The required codes can be found here. 

Even the smallest dental procedure can seem pricey and if you’re caught out abroad the costs can spiral. So you and your family won’t have to pay as much for treatment, home or away, you can choose a level of dental cover that best suits you.

You’ll be covered straight away – you don’t have to have an examination and you’ll even be covered for any eligible pre-existing conditions too, subject to scheme rules. And what’s more, you can choose whatever dentist you wish, private or NHS.

Separately you then have the options to increase your own cover and to add your partner and/or children onto one of 4 levels of cover. Through Bupa Dental Centres, across the country and in London (including Bank, Moorgate, and Marylebone), members benefit from up to a 20% discount on treatments, including non-surgical cosmetics.

Full details of each type of cover and access information can be found here. 

Physiotherapy takes a ‘whole person’ approach to health and wellbeing. It can help people affected by injury, illness or disability through movement and exercise, manual therapy, education and advice.

There are two pathways to book a physiotherapy appointment with our onsite physiotherapist, depending on if you have private healthcare or are self-paying.

For members on the BNP Paribas UK private medical scheme:

• Call the AXA Health claims line on 0800 068 6255 for an Authorisation Code. (please note, you don't need a doctor's referral for musculoskeletal conditions)
• Once you have this Authorisation Code, call Nuffield Health Bookings Team on 0345 045 4845

If you are self-paying:

• Book an appointment with the onsite physiotherapist at BNP Paribas by calling 0345 045 4845 or 0300 123 9201
• Prices: Initial Assessment £62.50, Follow Up £41.50. You can pay over the phone using credit/debit cards (cash not accepted). Please note, receipts can be used to claim money against any personal private healthcare policies.

Both pathways start with a short assessment over the phone prior to face-to-face sessions. Follow up appointments can be booked directly with the physiotherapist.

For more information on the above, contact fitness.and.wellbeing.centre@uk.bnpparibas.com

AXA - Working Body's Self Referral Pathway

You can also self-refer to the AXA Health muscles, bones and joints service. This is available to anyone on the UK Private Medical Scheme (over the age of 18). Visit the Wellbeing Hub to access. 

Not registered? Visit axahealth.co.uk and register with your email address and AXA Health membership number.